At SERI Fine Jewelry, we want you to shop with complete confidence. If you're not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

All returned merchandise must be in its original, unworn condition, including all original packaging, certificates, and any complimentary gifts received with the purchase.

Please note: The 30-day return period begins on the date your order is delivered or becomes available for pickup 

Return & Exchange Policy

If you are not satisfied with your purchase for any reason, simply return or exchange it within 30 days. All items must be in their original, unworn condition.

Please note our return and exchange policy timelines begin when your purchase is available for shipment or pickup.

Eligible Returns

You may return or exchange eligible jewelry within 30 days provided that:

• The item is unworn and in its original condition.
  
• All original packaging, certificates, and accessories are included.
  
• The item has not been altered, resized, engraved, or customized.
  
• A Return Authorization (RA) has been issued by our customer support team.
  

Non-Returnable Items

The following items are not eligible for return or exchange:

• Orders requested after the 30-day return period.
  
• Custom-designed jewelry.
  
• Personalized jewelry, including name necklaces and engraved pieces.
  
• Rings that have been resized or modified after purchase.
  
• Jewelry altered during production at the customer's request.
  
• Items that have been repaired or modified by anyone other than AYA Fine Jewelry.
  
• Final Sale, Clearance, or promotional items marked as non-returnable.

Returns & Exchanges by Phone

A return or exchange can be initiated by phone for all eligible orders. This includes unworn products shipped from any address (within and outside of the CANADA. Please call us at +1 (437) 961-0808 to start the process.

Instructions for Returns & Exchanges:

Call us at +1 (437) 961-0808. We will provide you with a Return Shipping Authorization Number (if applicable) and instructions for returning your item. If your return is approved, we will also provide a prepaid UPS or DHL return shipping label, where applicable.

Pack Your Jewelry

• Place your jewelry back in its original packaging. If you no longer have the original packaging, securely place the jewelry box inside a small UPS or DHL shipping box and seal it. Then place the smaller box inside a larger UPS or DHL shipping box for added protection.
• Include any promotional gift(s) received with your purchase, if required under the terms of the promotion. You may keep any complimentary jewelry cleaner unless otherwise instructed.
• Seal the package securely and remove or cover any old shipping labels, addresses, or barcodes.
• If you have been issued a Return Shipping Authorization Number, write it clearly on the outside of the package as instructed in your return confirmation email.
• Affix the provided UPS or DHL return shipping label to the outside of the package.
  

Return Your Package

Locate an authorized UPS or DHL service center or staffed shipping location nearest you. Be sure to obtain a shipping receipt when you drop off your package, as it serves as proof of shipment and insurance. Aya Fine Jewelry and the shipping carrier are not responsible for packages left in unattended drop boxes or non-authorized shipping locations.

How to Start a Return or Exchange

To initiate a return or exchange, please contact our Customer Care team.

Phone: +1 (437) 961-0808

Our team will provide you with a Return Authorization Number (RA) along with complete return instructions.

Returns sent without prior authorization may be refused. 

Return Instructions

Step 1 – Request Return Authorization

Contact SERI Fine Jewelry within 30 days of delivery to obtain your Return Authorization Number.

Step 2 – Prepare Your Package

• Place the jewelry in its original jewelry box and packaging.
  
• Include all certificates, documents, and complimentary gifts.
  
• Securely seal the package.
  
• Write your Return Authorization Number on the outside of the shipping box if instructed.
  

Refund Process

Once your return is received, our Quality Assurance team will inspect the item to confirm it meets our return requirements.

If approved, your refund will be processed within 5 business days.

Refund Method

Refunds will be issued to the original payment method used during checkout.

• Credit and Debit Card refunds generally appear within 4–7 business days, depending on your financial institution.
  
• Bank Wire payments will be refunded via bank transfer.
  
• International refunds will be processed in USD. Exchange rate differences and bank fees charged by financial institutions are the customer's responsibility.

Exchanges

Eligible items may be exchanged within 30 days of delivery.

If exchanging for an item of greater value, the price difference must be paid before shipment.

If exchanging for a lower-priced item, the remaining balance will be refunded to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Our team will arrange a replacement or provide an appropriate resolution as quickly as possible.

Important Information

• Returns must receive prior approval from SERI Fine Jewelry.
  
• Items showing signs of wear, damage, resizing, or alteration may not qualify for a refund.
  
• Promotional gifts received with an order must also be returned. If not returned, their retail value may be deducted from the refund.
  
• Original shipping charges, customs duties, taxes, and expedited shipping fees are non-refundable unless the return is due to an error by SERI Fine Jewelry.
  

Contact Us

If you have any questions regarding returns or exchanges, we're here to help.

SERI Fine Jewelry

📞 +1 (437) 961-0808

📧 serifinejewelry@gmail.com